What to do right now
- If the tank is leaking, turn off the cold water valve at the inlet of the hot water system. If water keeps coming, turn the water off at the meter.
- Turn off the power or gas. Switch off the hot water isolator or the hot water circuit at the switchboard, or turn the gas control to off.
- Don't keep resetting a tripping switch. Repeated tripping usually means a failed element, and resetting it can be unsafe.
- If you smell gas, turn the gas off at the meter or cylinder, go outside and call from there.
- Call us and tell us the brand, the type of system and what's happening.
Fast replacement
We keep common sizes of electric, gas and heat pump systems readily available so most failed systems can be replaced the same day. If your exact model isn't available, we can fit a suitable equivalent that connects to your existing plumbing.
No hot water on the Sunshine Coast?
We answer 24/7 and there's no call-out fee. Most no-hot-water calls are fixed on the first visit or with a same-day replacement.
Hot water not working?
Our hot water not working checklist covers the safe checks you can do yourself for each type of system before we arrive, and our guide shows how to turn off your hot water system safely.
Hot water problem right now?
Check these first. They can save you a call-out.
Electric system?
Check the hot water circuit or safety switch at the switchboard hasn't tripped. If it trips again, leave it off.
Gas system?
Check the gas is on at the meter, or that the LPG bottle isn't empty.
Leaking or burst?
Turn off the cold water valve going into the unit, then turn off its power or gas.
Recent jobs
Common questions
What should I do if my hot water system is leaking?
Turn off the cold water valve going into the hot water system, then turn off its power or gas. Keep clear of any water that may be very hot, and call a licensed plumber.
Why do I suddenly have no hot water?
On electric systems the usual causes are a tripped circuit, a failed element or thermostat. On gas systems it's often the pilot or ignition. On heat pumps and continuous flow units, check the display for an error code.
Can you replace a hot water system the same day?
In most cases, yes. We keep common sizes and types on hand so a failed system can usually be replaced on the day you call.
Sources and further reading
- Business Queensland: hot water systems (temperature control devices on new and replacement systems)
- QBCC: Form 4 notifiable work (installing, replacing or removing a water heater)
- Clean Energy Regulator: solar water heaters and air source heat pumps (STC eligibility)
- Residential Tenancies Authority: emergency and routine repairs
Emergency hot water near you
We cover every suburb on the Sunshine Coast and in Noosa. Popular areas include: