What our warranty means
When we touch a hot water system, we stand behind the work for as long as it's in place. If a fault comes back to our workmanship, you won't pay for us to put it right. There's no time limit, no fine print about how many years have passed, and no charge for the call-out.
What's covered
Anything that fails because of the way we did the job, including:
- Leaking joints, fittings and connections we made
- Pipework we installed or replaced
- Valves we fitted, if the fault is in how they were installed
- The installation and commissioning of your hot water system
- Repairs we carried out, if the same fault comes back because of our work
What's not covered
Our warranty covers our workmanship, not the products themselves. These aren't covered by our warranty:
- A fault in the product itself, such as a tank that fails or a part that's faulty from the factory. This is covered by the manufacturer's warranty instead.
- Normal wear and tear, such as an anode that has worn out over time.
- Damage from things outside our control, such as storms, flooding, high water pressure from the mains, or accidental damage.
- Work that someone else has changed or repaired since we finished.
If the product fails
Hot water systems come with their own manufacturer's warranty, which covers the tank and components for a set number of years. If a product fails, call us. We'll work out what's gone wrong, tell you whether it's a workmanship or product issue, and help you make a claim with the manufacturer if it's theirs.
How to make a claim
- Call us on 0422 698 311 or get in touch online.
- Tell us your address and what's happening. Your invoice helps, but we keep records of every job.
- We'll come out, check the problem and fix it free of charge if it's our workmanship.
This warranty is in addition to your rights under the Australian Consumer Law, which can't be excluded.
Common questions
How long does the workmanship warranty last?
For life. There's no cut-off at 1, 5 or 10 years. If something we installed or repaired fails because of how we did the work, we'll come back and fix it free of charge.
What's the difference between your warranty and the manufacturer's warranty?
Our warranty covers our workmanship: the way the system was installed, connected and commissioned. The manufacturer's warranty covers the product itself, such as the tank, element or heat pump unit. If a product fails, we'll help you make a claim with the manufacturer.
Do I need to register anything to be covered?
No. Keep your invoice and call us if something goes wrong. We keep records of every job, so we can look up what we did.
Does it cost anything to make a claim?
No. If the problem is our workmanship, the call-out, labour and any fittings needed to put it right are free.